Privacy Policy
How we collect, use, and protect your personal information
Important: This privacy policy template should be reviewed by a qualified Australian lawyer before publication. Last updated: January 2025
1. Introduction
Knickpoint Pty Ltd (ABN 20 677 168 884) ("Knickpoint", "we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, or business operations.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact details (name, email address, phone number, organization)
- Project information (location, type, requirements)
- Professional information (role, experience, qualifications for career enquiries)
- Communication preferences
- Any other information you choose to provide when contacting us
2.2 Technical Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Analytics data to improve our website and services
3. How We Use Your Information
We collect and use your personal information for the following purposes:
- Responding to your enquiries and providing information about our services
- Delivering environmental consulting services to our clients
- Processing career applications and managing recruitment
- Improving our website, services, and customer experience
- Sending relevant communications about our services (with your consent)
- Complying with legal and regulatory obligations
- Protecting our rights and interests
4. Disclosure of Information
We may disclose your personal information to:
- Our clients (when you are engaged as part of a project team)
- Third-party service providers who assist us in operating our business (e.g., IT services, website hosting)
- Professional advisors (lawyers, accountants, auditors)
- Government agencies and regulators when required by law
- Other parties with your consent
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:
- Secure servers and encrypted data transmission
- Access controls and authentication measures
- Regular security assessments and updates
- Staff training on data protection
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
You can manage cookie preferences through your browser settings, though this may affect website functionality.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of marketing communications
- Make a complaint about our handling of your personal information
To exercise these rights, please contact us using the details below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes (e.g., project records, professional indemnity requirements).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au